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Sign-in codes that never arrive, deal cards that misread an email or contract, files that will not read, missing pages or fields, blank invoice details, the wrong role at signup, and how to contact us.

• My sign-up or login code didn't arriveKromadic signs you in with a 6-digit code (and a link) emailed to you. No password. If the email is missing, check spam, resend, or try another address.
• Kroma read my email or contract wrongCheck the New deal card before you create it. Reply to fill a missing field or to correct a wrong brand, fee, payment terms or deadline, then press Create deal.
• My file didn't upload or came out wrongKroma reads PDF and plain text contracts in your browser. Word files are accepted but often come out as junk, so paste the text instead. Scanned PDFs cannot be read.
• I can't find a page or field in KromadicMost missing pieces are switched off in Settings › Features for your role. Turn them On. Nothing was deleted while they were Off.
• My invoice is missing my name, address or payment detailsFill Settings › Money › On your invoices once. Blank lines are left off the PDF. Download a sample to check before you bill a client.
• I picked the wrong role in KromadicSwitch role any time in Settings › Your setup. Stages and deals stay. Words and which features start on reset to that role's defaults.
• How do I get help with Kromadic?Email hello@kromadic.com. The same address is on the sign-in screen when you are stuck, and in the site footer, terms and privacy pages.