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Fix a problem

Kroma read my email or contract wrong

Nothing is saved until you press Create deal. Check the card first. Reply to fill gaps or to correct a wrong brand, fee or date.

Steps

  1. After you paste a client email, drop a contract, or type a line, Kroma shows a New deal card marked Not in the pipeline yet.
  2. Check who it is with, the fee, the work and the dates. A contract card also lists red flags and anything still missing.
  3. If something is missing, reply in plain words, like "the client is Northside Dental, $4,200, net 30". Kroma updates the card. Press Create deal (or reply "yes") when it looks right.
  4. If something is already filled in wrong, do not Create yet. Reply with the right value said plainly, like "the client is Northside Dental", "$4,200 not $2,400", "net 45" or "due Nov 20". Kroma changes the card and says what it replaced. You can also paste a corrected one-liner (for example "Halverson Bakery rebrand for $6,500 due Nov 20"), drop the file again, or press Create deal, then Open deal, and edit there.
  5. On the open deal: change the name at the top; press Edit fee under Deal value; fix Terms, Deadline and other dates in the side rail. Close when done. Edits save as you go (Changes saved).

Questions people ask

Can a reply overwrite a wrong brand on the card?

Yes. Say it as the brand, like "the brand is Northside Dental" or "it's with Northside Dental". A fee, payment terms or deadline works the same way. A stray number or date in a reply never replaces what the card already has.

A pasted email named the brand from the sender's domain.

Common right now (for example a domain squashed into one word). Correct it after Create, or paste a one-liner with the right name instead of the raw email.

Will Auto create a bad deal for me?

Cards from an email, a one-liner or a contract always wait for your click. Auto (Pro) only auto-creates deals Kroma suggests in an ordinary answer, and it tells you.

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