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Fix a problem

My invoice is missing my name, address or payment details

Open Settings › Money › On your invoices and fill Name, Address and How to pay you. Blank lines never print on the PDF.

Steps

  1. Open Settings › Money.
  2. Under On your invoices, fill each row you care about:
    • Name (you or your business at the top)
    • Email (where finance replies)
    • Address (many finance teams will not pay without one)
    • Tax ID (optional: VAT, EIN or ABN)
    • How to pay you (bank details, PayPal or a payment link)
    • Note (optional foot line)
  3. Press Download sample on See one to preview a PDF with these details.
  4. Create the real invoice from Kroma (Create invoice PDF) or from the deal (Send invoice › Create invoice PDF), then email the file yourself.
  5. If Name was empty, the PDF may fall back to your profile name (Settings › You › Your name) or workspace name. Address and How to pay you have no fallback: leave them blank and they simply do not appear.

Questions people ask

I already sent a bad PDF. Can I fix it?

Update On your invoices, then download the invoice again from the deal (Download invoice PDF) or make a new sample. Send the corrected file to your client yourself.

Does Kromadic email the invoice?

No. The PDF downloads; you send it.

Does Kromadic take a fee?

No. Clients pay you directly.

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